In a short article for the Kronen Zeitung, our lawyer Dr. Alexandra Eder investigates the question of whether holidays that have already been booked can be cancelled free of charge due to the corona crisis.
Cancellation – will the money be returned?
The corona virus has now spread to countless countries around the world and at the moment it is virtually impossible to travel abroad. When the situation will change is uncertain. This also raises the question of what happens to summer holidays that have already been booked.
Package tours can be cancelled free of charge if there is an official travel warning for the destination or if it is otherwise unreasonable to travel. However, these circumstances must be present shortly before the start of the trip. A holiday booked for the summer cannot be cancelled free of charge at the moment, but must be awaited to see how the situation develops. But beware: cancellation costs usually increase gradually. Anyone who does not want to leave this year for fear of the virus should therefore consider withdrawing from the travel contract now – not free of charge but at a more favourable cancellation level. Since Covoid19 has been classified as a pandemic, cancellation insurance does not usually cover it.
If travel services were booked individually, the cancellation options and cancellation conditions depend on the specific contract and the applicable law. If flights are cancelled, the customer is entitled to a refund of the ticket price.back